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If You are not Happy with Results…It Is Probably Your Fault, Part 1

Ok, ok. To be fair I am directing this article to a certain group of people. If you are reading this, it means you.

You may be a pastor, minister, manager, operations director, facility manager, committee/team member, worker. The assumption is that you have a vested interest in the condition of your facility. Be it from a first-time guest experience to a maintenance standpoint.

 If you are walking through the facility and getting frustrated with aspects of it, the root cause for it generally stems from leadership.

To properly maintain any facility, or any system, it will take three things: time, personnel, and funding.

If you do not allocate enough to any of these three areas, then your system is not maintained properly. There is no exception. The three areas will need to add up to 100%.

If you are in any type of leadership role (and I maintain that we all are), then you have a responsibility for proper allocation. The more managerial responsibility you have, the greater impact you can make system wide.

So, what does this mean in practical and actionable terms? For after all, an article that just says “do better” is not much help.

To create some practical processes, we will break down the three areas.

Let’s start with time.

Time is never on your side. Yu will never have enough. It will always march steadily forward. Much of the shortcomings we face in facility stewardship stems from poor time management.

In many instances, the management of the time is not wholly dependent on the individual. Time is unique in most congregations.

While there is time as understood by the scientific community and the world at large, in congregations we have “congregation time”. A task that would take 60 minutes in the real world may take two days in congregation time.

Why?

Because in our facility we tend to not leave each other alone while engaged in tasks.

You may send a tech to go change a lightbulb, but along the way they get interrupted four times and asked to “help really quick” with whatever is most important to the individual interrupting your tech.

We want to be nice in our facility, so we tend to say yes. And if we are honest, those can be some pretty trivial tasks at times. So, an hour job become an eight-hour day. The tech was busy, but not productive.

To combat this and maximize “time”, we need to give out team the tools they need to have appropriate time management. We need to give them permission to nicely tell someone, “no” and then back them up when someone complains about it.

We need to train our team to tell individuals, “I can’t do that right now, as I am on a time crunch to get “blank” done. However, if you would please submit the work order request via CMMS we will make sure it gets done as quickly as feasible”.

Let your staff know that this is the process for your team.

Make sure that you have a CMMS (computer maintenance management system) in place for folks to use.

Make sure you have radios or other instant communication in use by your team to alert the rest of the team if someone else is available to assist when needed.

Take time to train your team on this, it will lead to better productivity, and allow for a better maximization of “time”. (Part 2, coming soon..)

WFX Session Presenter Nathan Parr: Connecting the Culture of your Church with Safety and Security

As part of the launch team for Renewal Church, a church plant in Bell County, Texas, Nathan is serving as the Safety and Security Coordinator. During the week, he’s a Facility Specialist with Cool Solutions Group. Nathan has over 23 years in facility related industries, is a USMC combat veteran, licensed security officer in the state of Texas, and holds a Master of Theological Studies as well as an MBA. Don’t miss Nathan’s session at WFX Conference and Expo 2019, Sept. 17-19 in Orlando. Go to WFXevents to register.

 

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