Guest Services

By Gary Zandstra · February 20, 2018
What does your church smell like? Is it a pleasing aroma? Research shows that a visitor will be able to recall the scent from your service far longer than the look of the building.

By Gary Zandstra · December 04, 2017
Offering those visitors who walk through your doors a great experience really is as easy as 1 - 2 - 3.

Mark MacDonald · November 19, 2017
Most guests will first search for your website before they visit. What will they find? It’s critical you speak directly to them so they know what to expect.

Martin Sinderman · November 19, 2017
Who are the first people a visitor is going to meet at your church? If you’re lucky, it will be someone selected and trained to be a part of your well-organized Guest Services Team.

Gary Zandstra · November 19, 2017
One of the most difficult tasks for a church is making visitors feel comfortable. Here's what you can do to help visitors - before and after - they enter your doors.

M Wagner · November 16, 2017
Christmas is just around the corner. Are you hitting these nine wayfinding visuals to welcome this season's church guests to your ministry?

By Gary Zandstra · April 24, 2017
Hopefully your greeters are doing more than just being an obstacle to get around.

Mark MacDonald · April 04, 2017
Easter? At best, it’s a holiday to spend with the family and have a big breakfast together. As a church communicator or pastor, how can you reach out with what people need?

By Gary Zandstra · March 10, 2016
What is Sunday morning really like to your church visitors? How does your facility fit your ministry? Gary Zandstra walks through the process of seeing your facility experience with fresh eyes.

Mark MacDonald · February 18, 2016
Effective church communications is essential to help pack the pews and keep the momentum after the Easter eggs are eaten.